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Member Operations Coordinator

Description

Member Operations Coordinator
Immediate Supervisor: Member Operations Manager
Subordinate Staff: None
Starting Salary: $41,000-$45,000 (based on experience)
Employment type: Non-exempt
Location: Tallahassee, FL
Expectations: Full time, hybrid schedule
Position Benefits: FJA covers employee medical, dental, life, long term disability, and vision insurance premiums, and downtown parking. FJA offers a 401k investment plan, educational assistance program, paid maternity leave, and 17 days per year of annual leave.

JOB SUMMARY

The Florida Justice Association (FJA) is looking to hire a passionate individual who will be an essential team member assisting the Member Operations Manager in day-to-day functions of the Member Operations Support Team (MOST). This role offers a stimulating work environment, opportunities for professional development, and the chance to make a positive impact within the legal association industry.

As our Member Operations Coordinator, you will play a crucial role in administering and supporting a growing association community, ensuring exceptional member satisfaction, and supporting the overall goals of the organization. This position offers an exciting opportunity to work closely with professionals in the industry, build strong relationships, and contribute to the success of the FJA. Professional training will be provided and encouraged.

MAJOR DUTIES AND RESPONSIBILITIES
•Respond to membership inquiries promptly, providing accurate and detailed information to prospective and current members.
•Assist members with membership needs including list servers, suspensions, terminations, reinstatements, and new memberships.
•Facilitate member growth by working with Marketing Department, Membership Committee, etc to process new member request approvals from the Membership Committee.
•Manage the membership database, ensuring accurate and up-to-date member records.
•Assist with the dissemination of membership-related materials, such as brochures, welcome kits, and marketing collateral.
•Assist with membership billing and payment processing, working closely with the finance department.
•Assist with miscellaneous invoicing as required.
•Generate reports as requested for different departments and affiliates.
•Generate and monitor reports on membership metrics.
•Other duties as assigned.

Qualifications

JOB REQUIREMENTS

• Associate’s Degree or higher; and, at least 1 year of experience in a customer support or administrative role.
• Strong interpersonal and communication skills, with the ability to build rapport and engage effectively with diverse stakeholders.
• Aptitude for using membership management software and CRM systems.
• Attention to detail and a high level of accuracy in data entry and record-keeping.
• Good knowledge of customer support techniques and databases.
• Demonstrable ability to multi-task and adhere to deadlines.
• Well-organized with a customer-oriented approach.
• Strong oral and written communication skills.

PREFERRED:

•Previous experience in membership management, customer service, or related roles within a professional association, nonprofit organization, or trade organization is preferred.

ABOUT THE FLORIDA JUSTICE ASSOCIATION© (FJA©):

The Florida Justice Association (FJA), formerly the Academy of Florida Trial Lawyers (AFTL), is dedicated to strengthening and upholding Florida’s civil justice system and protecting the rights of Florida’s citizens and consumers. FJA works in the legislative, political and public arenas to ensure that Floridians know and understand the importance of their rights to justice and to make certain that these rights, which are at the very core of what it means to be American, are safeguarded and protected.

The FJA is an equal opportunity employer and does not discriminate against job applicants or staff members on the basis of race, religion, color, sex, marital status, age, national origin, handicap, veteran status, sexual orientation, family responsibilities, political affiliation, matriculation or any status or condition protected by law, except where a bona fide occupational qualification applies. The FJA shall follow the spirit and intent of all federal, state, and local employment law and is committed to equal opportunity employment.

How to Apply

How to Apply: Please email your resume and cover letter to Melissa Robbins, mrobbins@myfja.org. Please reference in the subject line: “MOST Coordinator” along with your first and last name.

Job Originally Posted on: Tuesday, July 18, 2023